LC11: Conflict Steps & Personification

How do you prevent conflicts from escalating?

Engage before the crucial points where a disagreement spins out of control.

If you don't, you or your team members may end up like the skilled female leader was about to go to court - for cutting down her neighbor’s tree in the middle of the night.

The steps of escalation were – and always are:

  • Disagreement
  • Personification
  • Growing
  • Problems
  • Reduced Communications
  • Enemies
  • Open Hostility

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