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How do you prevent conflicts from escalating?

Engage before the crucial points where a disagreement spins out of control.

If you don't, you or your team members may end up like the skilled female leader was about to go to court - for cutting down her neighbor’s tree in the middle of the night.

The steps of escalation were – and always are:

• Disagreement
• Personification
• Growing
• Problems
• Reduced Communications
• Enemies
• Open Hostility